Shipping + Returns

Shipping  

South Africa Shipping Only.
An invoice will be sent to the nominated email address that you enter at checkout. 

We endeavour to process orders within 1-2 full business days and aim to have items delivered to you as follows: Estimated delivery times (business days). 

 Parcel Post: 2-3 Days

 

Returns

1. Change Of Mind Returns

Unfortunately due to health regulations we cannot accept the return of any of our nutritional Products simply because you have changed your mind. Please choose carefully and ensure that any Product you select is right for you, based on the advice received from your healthcare provider or general practitioner.

2. Other Returns

Where required under South African Consumer Law, JSHealth Vitamins SA will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:

  • The product is damaged, or
  • The product is unsafe, and
  • You can present your online tax invoice or other adequate proof of purchase.

JSHealth Vitamins SA may elect to return the product to the manufacturer to determine the nature of the problem. JSHealth Vitamins SA reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Our Products come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

3. Problems With Delivery Or Shipping

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us at sa@jshealthvitamins.com to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.

For returns under South African Consumer Law, please contact us at sa@jshealthvitamins.com to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.

We reserve the right to charge for return shipping in certain circumstances.

4. Changes To This Returns Policy

Subject always to the operation of the South African Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.

This Policy is to be read in conjunction with our Terms and Conditions, Terms of Use and Privacy Policy.